Privacy Policy

At Goldrush Newmarket, located at New Market Mall, Alberton, we are committed to safeguarding your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, process, and protect your personal information when you use our services, visit our premises, or access our website at https://goldrushnewmarket.co.za.

By using our services or website, you agree to the terms outlined in this policy. If you have any concerns or do not agree with this policy, please refrain from using our services or website.

1. Business Information and Contact Details

Goldrush Newmarket is your premium gaming and entertainment destination in Alberton, offering world-class experiences in compliance with South African regulations.

• Address: 6 Ascot Rd, New Market Mall, Alberton, 1449
• Phone: +27 (0) 11 017 0550
• Operating Hours:
  • Sunday – Thursday: 09:00 – 02:30
  • Friday – Saturday: 09:00 – 04:00

Key Contacts

• Gert Erasmus
  • Phone: +27 (0) 82 728 0680
  • Email: [email protected]
• Aphiwe Vokwana
  • Phone: +27 (0) 82 865 6382
  • Email: [email protected]

2. Information We Collect

Goldrush Newmarket collects personal information to provide and enhance our services, ensure legal compliance, and support our business operations.

Categories of Information We Collect

• Website Visitors:
  • IP addresses, browsing activities, and data submitted via online forms.
• Customers:
  • Name, contact details (phone number, email address), ID number, date of birth, and banking or payment details.
• Job Applicants:
  • Name, contact information, CV, qualifications, and employment history.
• Suppliers:
  • Business registration details, contact details, tax information, and payment or banking details.

3. Purpose of Processing Personal Information

We process personal information for the following purposes:

1. Service Delivery:
   • Facilitate gaming, betting, and entertainment services.
   • Process payments, including deposits, winnings, and refunds.
2. Customer Support:
   • Respond to inquiries, complaints, and feedback.
   • Provide updates on promotions, events, and services (with consent).
3. Legal Compliance:
   • Meet obligations under South African gambling and data protection laws.
   • Conduct audits and maintain accurate records.
4. Marketing:
   • Send promotional materials, offers, and updates (with the option to opt-out).
5. Fraud Prevention and Security:
   • Protect against unauthorised access, fraud, and other illegal activities.

4. Use of Cookies and Website Interaction

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Personalise your experience on our website.
• Track website usage and activity patterns.
• Remember your preferences for future visits.

Cookie Policy

• Cookies may store your name, email address, or other preferences to simplify your experience.
• You may disable cookies via your browser settings; however, this may limit certain website functionalities.

5. Embedded Content from Other Websites

Articles and pages on our website may include embedded content such as videos, images, and articles from other websites. Embedded content behaves as though you have visited the originating website and may:

• Collect your data.
• Use cookies.
• Track your interactions, especially if logged into those platforms.

We are not responsible for the privacy practices of these external websites, and we encourage you to review their policies.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.

• Comments: Comments and their metadata are stored indefinitely for follow-up purposes.
• Registered Users: User profiles and associated data are retained until the account is deleted.
• Legal and Compliance Data: Records required for regulatory compliance are retained for the legally mandated period.

Once the retention period expires, data will be securely deleted or anonymised.

7. Sharing of Personal Information

We may share your personal information with:

• Third-Party Service Providers: For operational purposes, such as payment processing, technical support, and marketing.
• Regulatory Authorities: To comply with South African gambling laws and other legal obligations.
• Law Enforcement: To assist in investigations involving fraud or unlawful activities.

We ensure that third-party processors adhere to strict confidentiality and data protection standards.

8. Your Rights Under POPIA

As a data subject, you have the following rights under the Protection of Personal Information Act (POPIA):

1. Access Your Information:
   • Request details about the personal data we hold about you.
2. Correct Your Information:
   • Request updates or corrections to inaccurate or outdated information.
3. Withdraw Consent:
   • Opt-out of marketing communications or withdraw consent for processing where applicable.
4. Request Deletion:
   • Request the deletion of personal data no longer required for its original purpose.

To exercise your rights, please contact Gert Erasmus or Aphiwe Vokwana at the contact details provided above.

9. Data Security

Goldrush Newmarket employs robust security measures to protect your personal data from loss, unauthorised access, or misuse. These include:

• Secure storage systems for electronic and physical records.
• Encryption and access controls to restrict unauthorised access.
• Regular monitoring and updates to our security practices.

10. Responsible Gambling

Goldrush Newmarket is committed to responsible gambling. If you or someone you know needs support, please contact:

• National Responsible Gambling Programme (NRGP):
  • Toll-Free Helpline: 0800 006 008
  • WhatsApp Support: +27 76 675 0710

For more information, visit https://responsiblegambling.org.za.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our operations or legal obligations. Updates will be posted on our website with the effective date. Continued use of our services constitutes acceptance of the revised terms.

12. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact:

• Goldrush Newmarket Main Office:
  • Phone: +27 (0) 11 017 0550

Alternatively, you may contact the Information Regulator:

• Website: https://www.inforegulator.org.za
• Email: [email protected]

Goldrush Newmarket is dedicated to protecting your privacy and ensuring compliance with South African laws. If you have any concerns, please contact us for assistance.