Responsible Gambling

At Goldrush Newmarket, our primary goal is to ensure that gambling remains an enjoyable and responsible activity. For many, gambling provides entertainment and relaxation, but we recognise that it can sometimes lead to challenges, including addiction. To address this, we are dedicated to promoting responsible gaming and offering robust support resources to help individuals manage and prevent gambling-related concerns.

Prioritising Responsible Gaming

At Goldrush Newmarket, we operate under stringent licensing and regulations to uphold the highest standards of integrity and transparency. By fostering a culture of responsible gaming, we aim to protect vulnerable individuals, including minors, and ensure a safe environment for everyone.

As part of our commitment, we proudly support the South African Responsible Gambling Foundation (SARGF). This partnership enables us to provide free, confidential counselling and assistance to those affected by gambling-related difficulties.

Flexible Self-Exclusion Options

Our Self-Exclusion Programme is available to individuals who need to step away from gambling. This free service allows you to customise the level of restriction based on your needs:

  • Casino-Specific Exclusion: Limit access to Goldrush Newmarket location.
  • Provincial Exclusion: Prohibit access to all Goldrush locations within a specific province.
  • National Exclusion: Block access to all Goldrush locations across South Africa.

If you’re in Gauteng or the Eastern Cape, you can extend exclusions to other licensed gambling venues by completing forms provided by the relevant Provincial Gambling Boards.

Enrolling in the Self-Exclusion Programme

Step one: Obtain the Forms

  • Pick up self-exclusion forms at Goldrush Newmarket during operating hours.
  • Alternatively, request forms from the relevant Provincial Gambling Boards.

Step two: Fill Out the Application

  • Visit our security team for confidential assistance with completing the forms.
  • Include a recent photograph to finalise the process.

Step three: Submit and Receive Confirmation

  • Submit the completed forms at the casino. Goldrush will notify all necessary parties.
  • You will receive confirmation once the exclusion is in place

Exclusion Period and Reinstatement

  • Minimum Duration: The exclusion period lasts at least six months.
  • Reinstatement Process: Exclusions are not lifted automatically. To regain access, you must:
    • Apply in person at Goldrush Newmarket.
    • Provide proof of counselling from an SARGF-registered professional for provincial or national exclusions.
    • Have your request reviewed and approved by the casino.

Access to Support Services

If you or a loved one is struggling with gambling challenges, Goldrush Newmarket encourages you to seek help. The National Responsible Gambling Programme offers the following services at no cost:

  • 24/7 Toll-Free Counselling Line: Call 0800 006 008 for private support.
  • WhatsApp Support: Message “HELP” to 076 675 0710 for assistance.
  • Face-to-Face Counselling: Access qualified professionals for in-person guidance.

These services are available to individuals and their families.

Promoting Responsible Gambling Awareness

Goldrush Newmarket takes an active role in educating patrons and staff about safe gambling practices:

  • Workshops: Schedule training sessions to learn about responsible gaming.
  • Self-Assessment Tools: Evaluate your gambling habits using our online quiz to identify if further support is needed.

Breaching Self-Exclusion Policies

Goldrush Newmarket enforces strict adherence to self-exclusion agreements. Violations can result in:

  • Loss of your Winnings: Any winnings collected during an exclusion period will not be paid.
  • Trespassing Charges: Attempts to access the casino during exclusion may lead to legal action.

Contact Goldrush Newmarket

If you need assistance, we’re here to help. Contact us or the SARGF at any time:

At Goldrush Newmarket, we prioritise your well-being, ensuring that gambling is safe, fun, and responsibly managed. Set limits, enjoy responsibly, and always remember: winners know when to stop.

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